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City of Sarasota sewer customers are encouraged to call the City of Sarasota if a sewer blockage occurs at their home or business.  This service is available to all customers any time of day, including holidays and weekends, free of charge.  The phone number is 941-263-6884.   

City staff will quickly work with customers over the phone to diagnose the problem and determine if the blockage is in the City’s piping or within the customer’s private piping.  Typically, if a particular fixture (toilet, drain, etc.) or group of fixtures (e.g. – bathroom shower/tub, toilet and, sink) are not draining properly, as opposed to all fixtures in the building not draining properly, then the issue most likely is in the customer’s private plumbing.  In this case, customers typically will be advised to call a plumber.  If the blockage is not unique to a single fixture or fixture group but to all or most fixtures in the building, then the blockage may be in the City’s pipes.  In this case, the City will dispatch City personnel to your property to investigate the situation free of charge.  Crews typically will be on site within 30 minutes. If the blockage is in the City’s pipelines, the City will clear the blockage – also, free of charge.  If the blockage is determined to be in the customer's piping, then the customer will be advised to call a plumber.  

Customers certainly have the option of calling a plumber without calling the City.  If it is determined the blockage is in the City’s pipes, customers (or their plumber) are advised to call the City so crews can be dispatched to clear the blockage, free of charge.  In this case, however, the City is not obligated to pay the plumber and/or reimburse the customer for any costs incurred for the plumber, since the City was not first afforded the opportunity to investigate and correct the problem.