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The Pittsburgh Parking Authority's paramount goal is to provide you our customers and visitors with professional and excellent quality customer service. Providing you with a quality experience, meeting or going beyond your expectations, with each and every interaction. We believe that your experience with the Pittsburgh Parking Authority should be special, satisfying, positive, and pleasant so that you will return and express, to others the courteous treatment you received at the Authority.

The mission of the Public Parking Authority of Pittsburgh is to provide and maintain affordable, safe and clean public parking throughout the City of Pittsburgh, to uniformly enforce parking ordinances and laws of the City of Pittsburgh and the Commonwealth of Pennsylvania and the collections thereof; to advance the economic progress of the region; and to do so with the utmost commitment to customer service.